RETURNS & REFUND

In the unlikely event that you would like to have your purchase returned or refunded, please contact us via email at hello@wellvoyaged.com. You have 30 days from the purchase date of your order to return your purchase on wellvoyaged.com/shop at your own expense. 

Returns & Refund T&C:

  • Items must be returned to us in original state without signs of usage and a re-saleable condition with all tags and packaging attached.

  • Pre-order, handmade, tailor-made, customised and personalised products are not eligible for Returns & Refund unless stated.

  • Please note that due to hygiene reasons, earrings, swimwear and any other personal goods are also non-refundable.

  • All sales / products in promotions are not refundable.

  • Buyers are responsible for the return postage. It is recommended to return the items via a trackable delivery service and keep a postage proof for further reference.

  • You will be entitled to a full refund in case faulty, damaged or inaccurate products have been delivered to the recipient. We will not be able to issue a refund without any photographic proof of such items.

  • For all international orders, if you return an item in a bulk order that is eligible for a free delivery, you will then have to pay back a flat shipping rate at HK$200. In such a case, the delivery charge of HK$200 will be deducted from your refund.

  • Your refund will be issued to you back to the original payment method in 3-5 business days once we receive the item(s) and we will then send you an email confirmation when it has been done.

How to Returns & Refund:

Please send us an email at hello@wellvoyaged.com with your order number and notify us of your return. Please ensure that the item is returned within the 30 days limit from your purchase date. 

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