Returns & Refund T&C:

​

• Items must be returned to us in original state without signs of usage and a re-saleable condition with all tags and packaging attached.
   

• Pre-order, handmade, tailor-made, customised and personalised products are not eligible for Returns & Refund unless stated.
   

• Please note that due to hygiene reasons, earrings, swimwear and any other personal goods are also non-refundable.
   

• All sales / products in promotions are not refundable.

• Buyers are responsible for the return postage. It is recommended to return the items via a trackable delivery service and keep a postage proof for further reference.
   

• You will be entitled to a full refund in case faulty, damaged or inaccurate products have been delivered to the recipient. We will not be able to issue a refund without any photographic proof of such items.
   

• For all international orders, if you return an item in a bulk order that is eligible for a free delivery, you will then have to pay back a flat shipping rate at HK$200. In such a case, the delivery charge of HK$200 will be deducted from your refund.
   

• Your refund will be issued to you back to the original payment method in 3-5 business days once we receive the item(s) and we will then send you an email confirmation when it has been done.